We care about our products and logically do our best to deliver them to you in top condition. Yet it happens that an order is broken during transport or that something else happens that you can claim under warranty. From a legal point of view, you are obliged to report this to us within two months after the defect has been confirmed. If the defect falls within the warranty, we will take care of repair or replacement free of charge.
We encourage you to notify us of complaints by sending an email to firstname.lastname@example.org. If this does not lead to a solution, it is possible to sign up for dispute mediation by ValuedShops.
If this does not lead to a solution, it is possible to sign up for dispute mediation by ValuedShops. Starting from February 15, 2016 it is possible for EU consumers to submit a complaint using the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice to submit your complaint to us first or by contacting ValuedShops.”