Once in a while we go through our inventory a lot quicker, especially around the spring and summertime. This means that some of our products might be out of stock when you were looking for them. If there are just a couple of items out of stock than we will keep a notice online, if there are too many than we occasionally pull our products offline for a better overview of what is available and what’s not.
No worries, in most of the cases our products will return like it did before. If you want to stay updated that we advise you to look at our Facebook page, or send us an email at firstname.lastname@example.org and we will keep you updated.
It means you have successfully made your payment and it is in process of being packed and shipped to your location. We usually ship your order the next day but it may take up to 3 days before we process your order. Orders received in the weekends are processed on Monday and usually shipped the next day. If you have any questions regarding your order than you can always contact us, please provide your order number when contacting our support staff.
Shipping times varies, we are based in The Netherlands and inbound shipping (Throughout the country), usually takes 1 tot 3 days. European shipping takes a bit longer, up to 5 working days. International shipping may take up to 20 working days. If you believe that you should have already received your order than please send us an email with your question and your order number and one of our staff members will be glad to help you out.
European law states that purchases from the internet can be returned within 14 days upon informing us of the return. This will give you another 14 days to return the items. This is called a cool-down period. You can return your products with no questions asked and you will receive a full refund.
- Products must be in the same condition as how you have gotten them. If this is not the case than we cannot guarantee a full refund.
- Custom products can not be returned
- Second Choice items cannot be returned
But before you do, please send us an email at email@example.com and inform one of our staff members that you would like to return your order.
We have a wide variety of photos on our website, portraying our products in various variations, colors and versions. We try our best to add pictures that look as much as the real deal, but the actual products might vary slightly in real life.
For example, it is quite difficult to capture the variations in colors from our lenses. A slightly different angle gives a completely different look.
Our factories in Taiwan make our parts from raw materials. But we assemble our products here in The Netherlands. You might even spot a fingerprint here and there because we look at every item getting shipped out the door =)