How much is shipping?
Free shipping offers do NOT apply to European or international orders.
Can I track my package?
To track your order, look for the tracking link in the “order completed” mail you receive once we have processed your order. You can also log-in to your account, view your order and get the tracking code from there. Otherwise click here for a direct link to PostNL (English)
- Netherlands | Tracking is currently not available for small accessories and sunglasses.
- Europe | Tracking is available for all European countries.
- International | Tracking is available Worldwide.
How long before my order arrives?
- Netherlands | Packages should arrive within 3 working days.
- Europe | Varies, it should take 3 to 5 working days.
- International | Varies, it can take up to 10 working days.
Shipping times are an indication. Times may vary.
PostNL relies on international partners for information regarding Track & Trace information, meaning that the information might not always be up to date.
If you believe that you should have already received your package than you can always send us an email at firstname.lastname@example.org and we will respond to your request within 48 hours.
My order says it’s completed. What does that mean?
Once you receive an email with your order has been completed, it means that we have packed your order and it’s been sent, or will be send out the next working day.
I still haven’t received an order complete mail, what’s up?
We usually ship your order the next day. but it may sometimes occur that we are waiting on new stock or that we are still processing your order. If this is the case and you still haven’t received an update of your order than you can always email us and ask us what the deal is.